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Service-Cloud-Consultant Test Questions Vce - Service-Cloud-Consultant Reliable Exam Price

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Salesforce Service-Cloud-Consultant exam consists of 60 multiple-choice questions that need to be completed within 105 minutes. Service-Cloud-Consultant exam covers a wide range of topics including service cloud implementation, service cloud data model, case management, knowledge management, service console, and service analytics. Service-Cloud-Consultant Exam also tests your ability to understand and interpret customer requirements, design and implement customer solutions, and manage customer relationships.

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Salesforce Certified Service cloud consultant Sample Questions (Q132-Q137):

NEW QUESTION # 132
How should a Consultant provide Suggested Article functionality to Lightning Service Console users?

A. Add the Suggested Article widget to the Case page layout.
B. Add the Knowledge tab to the Console app.
C. Add the Knowledge Component to the Service Console.
D. Create email templates with Knowledge Articles attached.

Answer: C

Explanation:
Explanation
The Knowledge component is a Lightning component that displays relevant articles on the case record page based on the case information. Agents can use the component to search for articles, attach articles to cases, view article details, and provide feedback on articles. The Knowledge component provides suggested article functionality to Lightning Service Console users by automatically recommending articles that match the case subject, description, or data categories. Verified References: Service Cloud Consultant Certification Guide & Tips, Use the Lightning Knowledge Component

NEW QUESTION # 133
Universal Containers (UC) is ramping up its Knowledge program. UC has a robust analytics team that would like to report on trends in Knowledge Searching, User Activity, and Data Category Usage.
Which reporting solution should a consultant recommend?

A. Knowledge Base Reports and Dashboard Package Installation
B. Knowledge Dashboard Pack for CRM Analytics Installation
C. Custom Report Types with Reports and Dashboards

Answer: A

Explanation:
For Universal Containers to report on trends in Knowledge Searching, User Activity, and Data Category Usage, installing the Knowledge Base Reports and Dashboard package is recommended. This package provides pre-built reports and dashboards specifically designed for analyzing Knowledge usage and performance, enabling UC's analytics team to gain insights into Knowledge program effectiveness.

NEW QUESTION # 134
Universal Containers (UC) has created a new partner onboarding process that requires an agent to create 10 open activities that correlate to a step of the onboarding experience. UC typically adds 20 new partners a week. Creating activities is labor intensive and can take up to 20 minutes each to complete.
What is a cost-effective method for agents to create these activities?

A. Execute a macro
B. Navigate a Screen Flow.
C. Leverage Einstein Case Wrap-Up.

Answer: A

Explanation:
To efficiently create multiple activities related to the new partner onboarding process, executing a macro is a cost-effective method. Macros automate repetitive tasks, allowing agents to quickly generate the required activities for each step of the onboarding process, saving time and reducing manual effort.

NEW QUESTION # 135
What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)

A. Replaces the need for an email channel
B. Reduces incoming call volume
C. Eliminates tracking of customer entitlements
D. Uncovers gaps in the knowledge base

Answer: B,D

NEW QUESTION # 136
One business unit at Universal Containers has been using Service Cloud for several years. While migrating another business unit to the platform, a System Administrator incorrectly imported 200,000 case records, which created significant data corruption of existing records. The most recent data backup available is more than 90 days old. Which option should the Consultant recommend?

A. Log a Data Recovery case with Salesforce Support.
B. Restore the data using the available backup.
C. Manually update the corrupt data to correct it.
D. Use Data Loader to delete the corrupt data.

Answer: A

NEW QUESTION # 137
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